Last Updated: September 2025
1. Introduction
Lumero ("we," "our," or "the Platform") values your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you use our learning platform. By creating an account or using the Platform, you agree to the practices described here.
2. Information We Collect
We collect information to personalize your learning experience and improve our Platform. This includes:
- Account Information: Email, username, and profile picture.
- Learning and Interaction Data: Answers to questions, progress metrics, clicks, and mouse movements during learning sessions.
- Payment Information: Billing details processed via Stripe (we do not store full credit card data).
3. How We Use Your Data
Your information is used for:
- Personalizing learning content and AI-generated questions.
- Analyzing usage to improve our Platform and AI recommendations.
- Processing subscription payments and managing accounts.
- Communicating updates, announcements, or billing information.
4. Data Sharing and Third Parties
We do not sell your personal data. We may share data with:
- Service Providers: For payment processing, analytics, and hosting.
- Legal Requirements: If required by law, regulation, or legal process.
5. Children's Data
- The Platform is intended for users 13 years and older.
- Children under 13 may use the Platform through a parent or guardian account, who manages the child's data and activity.
- Parents can request deletion of their child's account and associated data.
6. Data Retention and Deletion
- You can delete your account at any time, and we will remove or anonymize your personal data, except where retention is required by law (e.g., billing records).
- Data may be retained in anonymized form for analytics or internal research purposes.
7. Security
- We take reasonable measures to protect your data from unauthorized access, disclosure, or misuse.
- No system is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data.
- Withdraw consent for data processing where consent is the legal basis.
- Object to certain processing activities (e.g., profiling for analytics).
Exercise these rights via your account settings or by contacting us.
9. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be communicated via email or a notice on the Platform. Continued use of the Platform constitutes acceptance of the updated Privacy Policy.
10. Contact Us
For questions about this Privacy Policy or your data, contact us at: trylumero@gmail.com